Returns Policy
In the event that you are not satisfied with your purchase, you may return your order for a full refund or exchange it for another item*. Returns and exchanges are accepted within 14 days of the delivery date for orders shipped within the same shipping/delivery country or within seven days for international shipments. To be eligible for a return or exchange, the product must be in the same condition as when it was shipped, and the original box and/or packaging must be intact.
Please note that refusal of a parcel at delivery and failure to retrieve it from the post office will not be eligible for a refund.
You may return most new, unopened items within 14 days of delivery for a full refund or exchange (*same shipping/delivery country or 7 days for international shipment).
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. Please note that this time period includes the transit time for us to receive your return from the shipper (5 to 18 business days), the processing time once we receive it (3 to 5 business days), and the time it takes your bank to process the refund request (5 to 10 business days).
Please be advised that we do not process any refund requests for customs products such as special formula over 5%, 12% and 8%, OEM, magical mask 60ml/120ml, and Used items for hygiene reasons (Hair comb, Hair scissors, etc.)
If you wish to return an item, please contact us with your order number and details about the product(s) you would like to return.We will respond promptly with instructions for returning items from your order.If you are a professional, please inform us.
Return Policy Exclusions
Business-to-business contracts and professional purchases are not covered by the return policy. We regret that we cannot issue a refund for professional customers. Furthermore, we cannot issue a refund for customs products, such as special formulas over 5%, OEMs, etc., to particular customers.
Promotion Codes
To ensure that customers always receive the best possible prices, promotional codes must be entered and applied before checkout and payment. Once an order is confirmed, it is no longer possible to add a promotional code, issue a refund, or apply the code retroactively. Therefore, we encourage customers to thoroughly review their cart and enter their code at the time of purchase to take advantage of their preferred discount.
Giveaways Promotion
Our Buy One, Get One Free promotion is designed to provide customers with greater value for their purchases.When you purchase an eligible product, you will receive one free item as our way of expressing gratitude.To ensure fairness for all our valued customers, this offer is limited to one free giveaway per customer.This means you can take advantage of the deal once during checkout. For your convenience, the details of each BOGO offer are clearly described in the product page under the "Other Details" tab.